Privacy Policy

When you use WatchFlow, we collect information necessary to provide and improve our services. This includes:

Account Information

• Name, email address, and phone number provided during registration
• Business name and billing address
• Password (stored in hashed form; we never store plaintext passwords)

Usage Data

• Listing data, images, and inventory information you create within the platform
• Log data such as IP address, browser type, pages visited, and timestamps
• Device information including operating system and screen resolution

Payment Information

• Billing details required to process your subscription
• Payment card information is handled entirely by Stripe and is never stored on our servers

We use the information we collect for the following purposes:

• To operate, maintain, and improve the WatchFlow platform
• To process transactions and manage your subscription
• To distribute your listings to the platforms and channels you select
• To send transactional emails such as billing receipts and account notifications
• To provide customer support and respond to your inquiries
• To detect and prevent fraud, abuse, or security incidents
• To analyze aggregated usage trends and improve our product

We will never sell your personal information to third parties. We do not use your listing data or inventory information for any purpose other than delivering the services you have requested.

We take the security of your data seriously and implement industry-standard measures to protect it:

• All data is encrypted in transit using TLS/SSL protocols
• Sensitive data is encrypted at rest using AES-256 encryption
• Access to production systems is restricted and audited
• We perform regular backups to prevent data loss
• Our infrastructure is hosted on secure, reputable cloud providers

While we employ rigorous security practices, no method of transmission or storage is 100% secure. We encourage you to use a strong, unique password for your WatchFlow account and to notify us immediately if you suspect any unauthorized access.

WatchFlow integrates with select third-party services to deliver core functionality. These services have their own privacy policies, and we encourage you to review them:

• Stripe — We use Stripe to process all subscription payments. Your payment card details are collected and stored by Stripe, not by WatchFlow. See Stripe's Privacy Policy.
• WhatsApp — If you choose to distribute listings via WhatsApp, your messages and media are transmitted through WhatsApp's infrastructure. See WhatsApp's Privacy Policy.

We only share the minimum data necessary for these services to function on your behalf. We do not share your data with any third-party advertising networks or data brokers.

You have the following rights regarding your personal data:

• Access — You may request a copy of all personal data we hold about you at any time
• Correction — You may update or correct your account information directly from your dashboard or by contacting us
• Deletion — You may request the deletion of your account and all associated data. We will process deletion requests within 30 days
• Export — You may request a portable export of your data in a standard machine-readable format
• Objection — You may object to certain types of data processing, such as marketing communications

To exercise any of these rights, please contact us at the address provided below. We will respond to all requests within 30 days.

WatchFlow uses a limited number of cookies and local storage entries to operate the platform:

• Authentication cookies — Required to keep you logged in and maintain your session
• Preference storage — Used to remember your settings such as theme preference (light/dark mode)
• Analytics — We may use privacy-respecting analytics to understand how the platform is used in aggregate

We do not use third-party tracking cookies or advertising cookies. You can manage cookies through your browser settings, though disabling essential cookies may affect your ability to use WatchFlow.

If you have any questions about this Privacy Policy, your data, or your rights, please reach out to us:

• Email: privacy@watchflow.app
• Contact page: watchflow.app/contact

We are committed to resolving any concerns about your privacy promptly and transparently.